Refund Policy

Requesting a return Contact support@abigailluxuryhairandmore.com within 30 days of delivery with your order number and reason for the return. Obtain return instructions before sending an item. We will provide the appropriate return address through support; do not send a return without instructions. Eligible items For a change-of-mind return, items must be unused and unworn, with their original tags and packaging. Hair products must also remain unopened and sealed, unused, uninstalled and unaltered. These condition requirements do not limit remedies for damaged, defective or incorrect goods or rights required by law. Return shipping and fees There is no restocking fee. Customers pay return shipping for change-of-mind returns. The store covers return shipping for damaged, defective or incorrect items; contact support for instructions. Original outbound shipping charges are not refundable for change-of-mind returns. Applicable charges will be refunded for damaged, defective or incorrect goods, non-delivery, or where required by law. Refund processing Approved refunds are returned to the original payment method after inspection. We process the refund within five business days after the return is received and approved. Your bank or payment provider may take additional time to post the refund; posting timing varies. Exchanges Contact support to discuss an exchange. Exchanges are subject to product availability. These terms do not remove rights required by applicable law. Checkout availability Checkout is currently unavailable while merchant payment and shipping services are being connected. Review the current policy before purchasing when checkout becomes available.